FAQ

About Soul Grub Meal Prep

Meal prep is for everyone! Whether you're looking to maintain a healthy lifestyle or simplify your busy schedule, our meal subscription service is here to help. We offer fresh, nutritious meals delivered straight to your door—so you can enjoy delicious, hassle-free eating.

Subscription & Meal Plans

Join the Soul Grub Community with our 5-day meal plan service! We prepare and deliver your meals, so all you need to do is enjoy them. Our meal plans are designed for balance and nutrition:

Plan A: 15 Meals (Breakfast, Lunch & Dinner)

Plan B: 10 Meals (Lunch & Dinner)

Plan C: 5 Meals (Lunch or Dinner)

We offer two portion sizes:

Standard – Ideal for weight maintenance or loss.

Performance – Higher in calories for active individuals.

Macros are provided to help you choose, and we accommodate dietary restrictions where possible—just leave a note when ordering.

Delivery Information

We deliver fresh, biodegradable-packaged meals twice a week:

Sunday (9:30 AM - 12 PM): For Monday & Tuesday’s meals.

Tuesday (5:30 PM - 9 PM): For Wednesday to Friday’s meals.

You’ll receive a text or WhatsApp notification before delivery. If you’re unavailable, let us know in advance. Alternative options include rescheduling within our slots, self-collection, or an additional $10 delivery fee for special requests.

Ordering & Payment

Order Cut-Off: Place orders by Thursday, 9 PM for the following week.

How to Order: Select your meal plan from our menu, add it to the cart, and complete payment online.

Payment Methods: We accept Visa, Mastercard, Apple Pay, and more via Stripe.

Nutritional & Storage Information

Nutritional Info: Available on individual dish pages.

Meal Freshness: Store at or below 4°C for up to 3 days.

Reheating: Remove cover, add 1 tbsp of water, and microwave 90-120 seconds on medium heat.

Some meals do not require reheating (instructions provided on packaging).

Changes, Cancellations & Refunds

Order Changes/Cancellations: Not possible once placed, as ingredients are pre-ordered. However, we will reach out if dietary accommodations are required.

Returns: Not accepted for hygiene reasons. 

Discounts & Promotions: Cannot be combined with other offers.

Soul Grub reserves the right to modify or terminate promotions at any time.

Have more questions? Feel free to reach out!