FAQ
About Soul Grub Meal Prep
Meal prep is for everyone! Whether you're looking to maintain a healthy lifestyle or simplify your busy schedule, our meal subscription service is here to help. We offer fresh, nutritious meals delivered straight to your door—so you can enjoy delicious, hassle-free eating.
Subscription & Meal Plans
Join the Soul Grub Community with our 5-day meal plan service! We prepare and deliver your meals, so all you need to do is enjoy them. Our meal plans are designed for balance and nutrition:
Plan A: 15 Meals (Breakfast, Lunch & Dinner)
Plan B: 10 Meals (Lunch & Dinner)
Plan C: 5 Meals (Lunch or Dinner)
We offer two portion sizes:
Standard – Ideal for weight maintenance or loss.
Performance – Higher in calories for active individuals.
Macros are provided to help you choose, and we accommodate dietary restrictions where possible—just leave a note when ordering.
Delivery Information
We deliver fresh, biodegradable-packaged meals twice a week:
Sunday (9:30 AM - 12 PM): For Monday & Tuesday’s meals.
Tuesday (5:30 PM - 9 PM): For Wednesday to Friday’s meals.
You’ll receive a text or WhatsApp notification before delivery. If you’re unavailable, let us know in advance. Alternative options include rescheduling within our slots, self-collection, or an additional $10 delivery fee for special requests.
Ordering & Payment
Order Cut-Off: Place orders by Thursday, 9 PM for the following week.
How to Order: Select your meal plan from our menu, add it to the cart, and complete payment online.
Payment Methods: We accept Visa, Mastercard, Apple Pay, and more via Stripe.
Nutritional & Storage Information
Nutritional Info: Available on individual dish pages.
Meal Freshness: Store at or below 4°C for up to 3 days.
Reheating: Remove cover, add 1 tbsp of water, and microwave 90-120 seconds on medium heat.
Some meals do not require reheating (instructions provided on packaging).
Changes, Cancellations & Refunds
Order Changes/Cancellations: Not possible once placed, as ingredients are pre-ordered. However, we will reach out if dietary accommodations are required.
Returns: Not accepted for hygiene reasons.
Discounts & Promotions: Cannot be combined with other offers.
Soul Grub reserves the right to modify or terminate promotions at any time.
Have more questions? Feel free to reach out!