FAQ

About Soul Grub Meal Prep

Meal prep is for everyone! Whether you're looking to maintain a healthy lifestyle or simplify your busy schedule, our meal subscription service is here to help. We offer fresh, nutritious meals delivered straight to your door—so you can enjoy delicious, hassle-free eating.

Subscription & Meal Plans

Join the Soul Grub Community with our 5-day meal plan service! We prepare and deliver your meals, so all you need to do is enjoy them. Our meal plans are designed for balance and nutrition:

Plan A: 15 Meals (Breakfast, Lunch & Dinner)

Plan B: 10 Meals (Lunch & Dinner)

Plan C: 5 Meals (Lunch or Dinner)

We offer two portion sizes:

Standard – Ideal for weight maintenance or loss.

Performance – Higher in calories for active individuals.

Macros are provided to help you choose, and we accommodate dietary restrictions where possible—just leave a note when ordering.

Delivery Information

We deliver fresh, biodegradable-packaged meals twice a week:

  • Sunday (8:30 AM – 12 PM): For Monday & Tuesday’s meals
  • Tuesday (5:30 PM – 9 PM): For Wednesday to Friday’s meals

You’ll receive a text or WhatsApp notification before delivery.

We will do our best to accommodate specific delivery timing requests, subject to our delivery routing sequence. If we are unable to meet your requested timing, or if the requested timing falls outside our standard delivery window, we offer the following alternatives:

  • Self-collection
  • Arrangement of a dedicated delivery driver via Lalamove

For dedicated delivery requests, the additional delivery cost is estimated to range between $10 – $25, depending on your location relative to MacPherson. We will coordinate and confirm the final delivery fee with you via WhatsApp.

For deliveries to commercial buildings, customers are required to collect their order from the lobby, pick-up/drop-off point, or designated collection area. If you require delivery directly to your office or workplace unit, any additional parking charges incurred by the driver will be borne by the customer.

Ordering & Payment

Order Cut-Off: Place orders by Thursday, 9 PM for the following week.

How to Order: Select your meal plan from our menu, add it to the cart, and complete payment online.

Payment Methods: We accept Visa, Mastercard, Apple Pay, and more via Stripe.

Nutritional & Storage Information

Nutritional Info: Available on individual dish pages.

Meal Freshness: Store at or below 4°C for up to 3 days.

Reheating: Remove cover, add 1 tbsp of water, and microwave 90-120 seconds on medium heat.

Some meals do not require reheating (instructions provided on packaging).

Changes, Cancellations & Refunds

Order Changes/Cancellations: Not possible once placed, as ingredients are pre-ordered. However, we will reach out if dietary accommodations are required.

Returns: Not accepted for hygiene reasons. 

Discounts & Promotions: Cannot be combined with other offers.

Soul Grub reserves the right to modify or terminate promotions at any time.

Have more questions? Feel free to reach out!